Category: Ride Sharing Company Review

My Spoon Rocket review

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Spoon Rocket has a special place in my heart. They got their start in Berkeley serving students ready to eat healthy food options delivered within 2 to 20 minutes. When they started expanding into Oakland it was a godsend!

Like several new sharing economy startups, I became a customer first and then decided to drive for  them for the purpose of sharing my experience with you. I also wanted to saisfy my curiosity of peeking behind the curtain so to speak.

It’s tough giving an honest, unbiased review for Spoon Rocket as I truly appreciate the service. The food is of excellent quality, drivers typically are friendly and very quick  deliver. Finding good delivery food in Oakland is a challenge and they fill an urgent need in the community. Overall, Spoon Rocket is amazing.

I have been driving for the company for several months now. Unlike other food delivery businesses, Spoon Rocket chooses a method of paying delivery providers different than the rest. There are no guarantees of hourly earnings. For example, some shifts you may esrn a lot less than minimum wage. Other times shifts may be extremely lucrative. Like most sharing economy businesses that employ independent contractors you are saddled with the responsibility of choosing shifts that are worth working. They do not give tips for success and it is up to you to muddle through it via trial and error. You are on your own for really everything.

After a slow Friday night, I’m choosing to pair back my Spoon Rocket shifts. At the moment I choose to only work on the slower days that I wouldn’t want to drive for ride sharing services. Usually that means working Tuesday, Wednesday and possibly Sunday. Most times I stick to evening shifts because dinner is a much more lucrative time to work. Unfortunately although the food is great and you take home a free meal after 4 hours, it isn’t quite worth working tons of hours.

I wish Spoon Rocket all the success in the world. But I’m not sure this is a sustainable business model. The heavy turnover of drivers, disappointed by the lower earnings, makes it tough to keep a stable workforce that is kind, accurate and able to deliver their delicious food in a quick manner.

My Uber driving job review

My Uber driving job review

Uber logo, courtesy of wikipedia.org

Hello all.  I’ve been enjoying this driving experience so far, primarily working for Lyft but also Uber.  Hands down Lyft has been a better experience overall.  Below I give you my honest impressions in my Uber driving job review:

Uber vs. Lyft – Who cares more about drivers?

If you dig long enough on driver forums, blog posts, and general news sites, you’ll find complaints on any ride share provider company.  However, Uber complaints get a lot more personal and there is good reason for it.  A consistent pattern of reducing rates, slapped together customer service training, ass hat management, and a boiler room operation in San Francisco show it’s interested only in money generation.  Drivers concerns, operating lawfully, and holding inept corporate management accountable come second .

Uber drivers not screened properly

Uber exacerbates it’s public relations issues by flubbing the driver screening process.  How is it that they continue to have so many drivers do awful things to their customers?  I do attempt to keep my coverage of bad stories even here but Uber makes this nearly impossible.  Although their branding is well designed, their execution is rather unsavory.  They are a poorly managed company with negative business practices, and should be moving to fire their corporate management.  Cut the head of Uber’s asshole problem off and you might see them stamp out the competition quicker.

New driver promotions fell short of the advertised promises when I signed up

I was lured to sign up when Uber promised 5K in your first month with their bus and online advertising.  When I did go into their boiler room style office, I was told the promo was ending in a week.  No alternative promotions were offered which I found odd and frankly spoke early on to how they treat drivers.  I was left in the cold.  That is a stupid way to run your business if you are trying to incentivize new drivers.  I’ll say it again.  It’s stupid!  I left frustrated and this was quickly becoming the foundation of my personal impression of UberOps.  They are out of touch with drivers and they really don’t care.  Uber treats drivers like they should be thankful for being on the network which is also stupid.  You don’t bite the hand that feeds you, but you also don’t dump on those that are generating your Uber frat boy lifestyle, not to mention your investors valuable capital.

My Uber driver job review boils down to this: They are not a company you can stand behind

There are minor complaints about offering limited capability free phones initially then eventually making drivers pay for them, dropped rates effecting earnings, and overall disregard for driver satisfaction.

I tried hard to give them a fair shake but Uber ultimately does not become the primary provider that I stand behind.  Uber and Lyft being the biggest players in ride sharing, creating a David and Goliath style rivalry because of the multi-billion dollar war chest Uber has managed to assemble.  The day will come when they are forced to remove problem management and repair their image.  When it does come it will actually be a force to be reckoned with.

Until then, I’ll be working for the other guys.  I have to feel good about who I’m making rich.

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